F.A.Q

: Frequently Asked Questions
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We understand the difficulty in choosing the best fit for your company if you have any questions please don’t hesitate to contact us on 0203 287 4666 or email us here
General Questions

Do you offer permanent solutions?

Yes, we offer permanent solutions to our clients for both virtual and hybrid FTE roles.

What is the difference between a contract and a permanent solution?

Our contract solution is available from 2hrs – 8hrs per day and invoiced on a monthly basis via Virtual PA London. Permanent solutions are for FTE roles where a one off placement fee will be invoiced.

What is the difference between a Virtual Assistant and in-house support ?

The only one difference is that your Virtual Assistant will not be based in your office – task wise,

your Virtual Assistant is able to carry out exactly the same tasks as in-house support without having the associated costs of an FTE.

Do you only operate in London?

We provide support across the UK – all Virtual Assistants and Candidates are based in the UK

Will I work with the same Virtual Assistant?

Yes, you will have a dedicated Virtual Assistant who you will be able to choose during your interview process.

Can my Virtual Assistant attend meetings / events if required?

Yes, if your Virtual Assistant is happy to do so!

How does my Virtual Assistant access my mailbox?

Your Virtual Assistant will be set up on your company infrastructure and you will be able to set permissions on their access.

How will I contact my Virtual Assistant?

Your Virtual Assistant will be fully contactable throughout the day via email, phone, text and WhatsApp (whichever method works best for you).

What happens when my Virtual Assistant goes on holiday?

Your support will remain the same, we will provide appropriate cover, ensuring a smooth handover transition.

Can I swap my Virtual Assistant?

Yes, of course. In the unlikely event things do not work out, we will work together to find a suitable replacement.